SUPER DONUT STORE POLICIES
When will my order be processed? :Orders are ONLY processed Monday, Tuesday, and Wednesday at 12 PM EST
Orders received after 12 PM EST will be processed on the next shipping day (orders placed after 12 PM EST Wednesday will be processed the following Monday) You will be notified via email or text once your order has been processed with tracking information or you can check the status of your order by logging into your account
How will my order be shipped?
Most orders ship via FedEx Ground from our closest facility to the delivery destination
Your order will be shipped frozen on dry ice and most arrive at their destination within 1-2 days after processing
Do I have to be home to receive my package?
In most cases the receiver does not need to be home for the package to be delivered.
However, this decision is left to the discretion of the carrier. If the carrier chooses not to leave the package, it is up to the receiver to make arrangements to pick up the order in a timely manner.
Super Bakery will not be liable for discarded orders, unusable product, or damaged product due to a delay or a failure of the receiver to pick up their order from the carrier.
What happens if I used an incorrect or incomplete address?
It is up to the customer and only the customer to ensure the accuracy of the information provided when ordering. PLEASE ENSURE THE ADDRESS INCLUDES APARTMENT NUMBERS OR OTHER IMPORTANT INFORMATION THAT IS NEEDED TO MAKE A SUCCESSFUL DELIVERY.
If a customer has incorrectly inputted their address or failed to include a complete address (such as apartment number) they must contact firstname.lastname@example.org or call our customer service number at 513-996-0333 as soon as possible to attempt to correct the issue.
Super Bakery will not be responsible nor issue refunds for delays in delivery, damaged or unusable product, due to incorrect or incomplete address.
Do you ship everywhere?
Unfortunately, Super Bakery cannot ship to APO/FPO, PO Boxes, Alaska, Hawaii, nor outside the United States of America
WE DO NOT ACCEPT REFUNDS OR CANCELLATIONS.
ALL SALES ARE FINAL AND NO REFUNDS SHALL BE ISSUED.
At Super Bakery Quality is non-negotiable. That’s what makes us Super!
Innovation is what sets us apart! We constantly strive to create unique, new products that meet your needs…and make you happy.
Our goal is to provide you with the BEST “Better for You” NUTRITIONAL options in ALL of our bakery product categories.